FOR IMMEDIATE RELEASE

Green Bay, Wis.- (Oct. 12, 2007)- This Thursday, David Yeghiaian of Unique Business Solutions asks, "Are You Asking, Listening, Learning & Acting with Customers?" at the Green Bay Area Chamber of Commerce’s October Business & Breakfast program. Statistics show satisfied customers are only 57 percent likely to return as customers, while completely satisfied customers are 93 percent likely to return. During breakfast, participants will learn how to measure complete customer satisfaction and learn the proactive six-step process known as AL2A^{SM-Ask, Listen, Learn & Act. AL2A with customers is a process that proactively engages customer-specific internal touch point and key customers for complete satisfaction and customer engagement.}

A full breakfast buffet begins at 7 a.m. at the F.K. Bemis Center of St. Norbert College; the presentation starts at 7:30 a.m. and will last for an hour. Cost of admission is $18 for Chamber members and $35 for prospective members. Online registration closes on Oct. 16. To register, call (920) 593-3422 or (920) 593-3419 or e-mail members@titletown.org.

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Established in 1882, the mission of the Green Bay Area Chamber of Commerce is to promote economic and community development. Chamber programs include Advance, Partners in Education, Leadership Green Bay, Brown County Teen Leadership, Current--the Young Professionals Network, Good Government Council, the International Business Development Consortium and the Small Business Council.

For more information about the Green Bay Area Chamber of Commerce and its programs, call 437-8704 or visit www.titletown.org.

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